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Wegmans has announced that it will now offer accessibility options and auxiliary aids to its customers with sensory disabilities


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    Wegmans Food Markets, Inc. is a regional supermarket chain with 110 stores located along the east coast.

    Wegmans Food Markets is pleased to announce introduction of industry-leading, enhanced in-store pharmacy auxiliary aids and accessibility options for customers with sensory disabilities, including persons who are Deaf or hard of hearing and/or persons with visual impairments. Those aids and accessibility options include:

    • Video remote interpretation services in American Sign Language (“ASL”);
    • Video Relay Service (VRS) for the pharmacy to make and receive calls with customers using a customer’s Video Phone (VP);
    • Inductive hearing loops at one release-to-patient register/pharmacy payment checkout and one counseling area in each in-store pharmacy;
    • Large-print prescription labels and counseling documentation;
    • Telephone Relay Service (TRS) and TTY technology to make and receive calls with customers;
    • Aira.io app service that provides live, real-time visual information and descriptions by professional assistants for blind or low-vision individuals;
    • Informational materials, including a pharmacy accessibility checklist containing a description of accessibility options for customers (a current copy of which is included with this announcement);
    • Website information dedicated to listing these accessibility features; and
    • A pilot program at five (5) Wegmans in-store pharmacies in Syracuse, Rochester and Buffalo offering ScripTalk audible prescription bottle/container identification labels, at these locations:

    Wegmans Pharmacy
    Wegmans Dewitt Grocery Store
    6789 East Genesee Street
    Fayetteville, N.Y. 13066

    Wegmans Pharmacy
    Wegmans East Ave. Grocery Store
    1750 East Avenue
    Rochester, N.Y. 14610

    Wegmans Pharmacy
    Wegmans Amherst St. Grocery Store
    601 Amherst Street
    Buffalo, N.Y. 14207

    Wegmans Pharmacy
    Wegmans Dick Rd. Grocery Store
    651 Dick Road
    Depew, N.Y. 14043

    Wegmans Pharmacy
    Wegmans Jamestown Grocery Store
    945 Fairmount Ave.
    Jamestown, N.Y. 14701

    Wegmans has a well-established reputation of providing incredible customer service, and in 2021 received a top mark in Consumer Reports for customer satisfaction for all supermarkets across the country. Wegmans was also No. 1 on PEOPLE magazine’s 2021 list of “100 Companies That Care.”

    “At Wegmans, we are committed to providing incredible customer service to all our shoppers,” said Linda Lovejoy, community relations manager for Wegmans. “Implementation of these in- store pharmacy auxiliary aids and accessibility options for customers with sensory disabilities helps us deliver on this commitment, giving our Deaf, hard-of-hearing, blind and low-vision customers industry-leading, enhanced access to effective communication at our in-store pharmacy locations.”

    Wegmans Food Markets, Inc. is a regional supermarket chain with 110 stores located along the east coast. The family company, recognized as an industry leader and innovator, celebrated its 100th anniversary in 2016. Wegmans has been named one of the ‘100 Best Companies to Work For’ by FORTUNE magazine for 25 consecutive years, ranking #3 in 2022. The company also ranked #5 for corporate reputation among the 100 most visible companies, according to the 2022 Axios Harris Poll 100 Reputation Quotient® study.

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